Build Lasting Customer Relationships with your Trusted BPO Partner

Data annotation & entry for AI training, brand-safe content moderation, and 24/7 omnichannel customer support—designed to help your business grow.

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Sasa Connect BPO team working in our modern Nairobi office

About Sasa Connect

Established BPO partner specializing in omnichannel customer support and AI-training data solutions.

Helping businesses elevate their customer experience with professional, reliable, and competitive support services—designed to scale as you grow. From AI training data solutions that power smarter models, to social media moderation that protects your brand, to 24/7 omnichannel call center services (voice, chat, email, and more) that keep you connected with your customers—our mission is to deliver high-quality solutions that not only boost efficiency and satisfaction but also help you build lasting customer relationships.

500+
Trained Agents
7+
Active Years
3
Continents
24hrs
Daily Coverage
Professional customer service representatives in training

Our Service Offerings

Comprehensive customer support services designed to scale with your business

Voice Support

Professional inbound and outbound call handling with trained agents and quality monitoring.

  • Customer service calls
  • Technical support
  • Order processing

AI training

Curating, cleaning, and labeling data to teach algorithms how to recognize patterns, make predictions, or perform specific tasks.

  • Data Annotation / Labeling
  • Data Collection & Sourcing
  • Data Cleaning & Preprocessing

Live Chat

Real-time website chat support to assist visitors and convert leads.

  • Sales support
  • Product information
  • Lead qualification

Social Media

Social media customer service and community management across platforms.

  • Response management
  • Review monitoring
  • Content moderation

Email Support

Administrative and data processing services to support your operations.

  • Data entry
  • Order processing
  • Document processing

Back-Office Support

Internal administrative and support functions of a business that enable the customer-facing front office to function effectively.

  • Data entry
  • Order processing
  • Document processing

Why Choose Sasa Connect?

Reliable offshore BPO services focused on quality and results

Cost Effective

Reduce operational costs while maintaining service quality standards.

Trained Professionals

Experienced agents with comprehensive training programs and ongoing skill development.

Scalable Solutions

Flexible staffing models that grow with your business needs and seasonal demands.

Data Security

Secure infrastructure with data protection protocols and confidentiality agreements.

Industries We Support

Specialized BPO services across various business sectors

E-Commerce

Customer service, order management, and sales support.

Healthcare

Patient support, appointment scheduling, and insurance assistance.

Financial Services

Customer inquiries, account support, and transaction processing.

Travel

Booking support, itinerary changes, and customer assistance.

Technology

Technical support, software assistance, and user onboarding.

Education

Student support, enrollment assistance, and course information.

Real Estate

Lead qualification, property inquiries, and client communication.

Logistics

Shipment tracking, delivery coordination, and customer updates.

Need support for a different industry? Contact us to discuss your requirements.

Discuss Your Needs

Ready to Optimize Your Customer Support?

Contact our BPO specialists to discuss how we can help reduce your operational costs while improving customer satisfaction.

Phone

+1 203-202-5759

24/7 support

Email

sales@sasaconnect.com

Response within 24 hours

Head Office

Cape Office Park, Ring Rd Kilimani

Nairobi, Kenya

Let's Talk

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